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An intelligent work-flow to track both the service and managerial actions.

Product Summary

Issue Tracker is a web based feature packed desktop solution both for professionals and service staff. Issue Tracker is a central point through which problems/issues are reported and subsequently managed/co-coordinated on timely basis. Issue Tracker provides effective customer service by allowing the customers to have access to the day to day updates and thereby increases customer satisfaction. Issue Tracker also improves the internal as well as the external communications. It bridges the gap between the customers as well as the company staff and reduces the customer downtime. Issue Tracker improves both efficiency and workflow. As the customers can themselves have timely updates and educate through the FAQ section it also helps  to reduce customer downtime.